The Division of Workers’ Compensation has launched a new website to help guide injured workers through the administrative claims resolution process.
DWC Administrative Director Rosa Moran issued a statement on Wednesday explaining that the online resource was created because workers who are hurt “need accurate information and assistance, and they need it quickly.”
She said that “(t)oo often injured workers are unaware of their rights or how to proceed with their claim,” and the website can “take them through the entire process in clear and precise language.”
Users can also find information about benefits and procedures, answers to frequently asked questions, as well as online versions of forms available at the DWC offices.
The new website is only available in English, but a Spanish version is in the works, according to the DWC release.
Moran asked users to complete a survey about the new resource, explaining that “feedback will enable DWC to continually improve the content and design of the website to ensure its effectiveness.”
The survey appears automatically in a pop-up window on the DIR website.
The new web page is the latest effort by DWC to assist workers, employers and claims administrators.
Moran on Monday wrapped up a nine-stop tour of the state to hear recommended solutions to problems in the system. She was accompanied by Christine Baker, director of the Department of Industrial Relations, at the forums spread across the past two weeks.Â
The DIR is currently compiling written and verbal comments from these sessions and will be making them publicly available. Written comments can still be submitted by email to [email protected].Â
Source: Calif. DIR, WorkCompCentral
